Bob installed our Pet Fence System in March of 2017 for our dog Axel.
Bob was very attentive to our needs. My husband and I were concerned about how Axel would respond to the system. However Bob was very reassuring and encouraging. Bob impressed us with the care he took with Axel. Bob called several times for follow up. We felt very comfortable with the outcome and the services Bob provided. We would highly recommend both Bob and the Gateway Pet Stop product.
We love Bob
He comes right away if there is an issue with our fence and is very personable and easy to work with. We have a large fenced in area and its not always easy to find the breaks and also have wiring in our lake which is not an easy fix either. We hope to be working with Bob for many years to come.
Eric and Lisa Mueller Waterloo, Illinois
I adopted a two year old black lab in 2016, Gibson.
We have an odd shape backyard that runs right into the woods so putting a fence up was not an option. I started Google wireless dog fences, Gateway Pet Stop first one to come up. I spoke to Bob explained the situation he said no problem, I will come by and give a free estimate.
Bob, what outstanding customer service. Not just with me but he even had some dog treats for Gibson. He was extremely knowledgeable about the product and was able to work out a payment plan with us. The day after he installed the product, he came back when the kids were all home to demonstrate how we needed to train Gibson in order for the product to work. He took Gibson through the yard showing us what do to. I was nervous we have deer and coyotes around afraid Gibson would still run through. Bob said trust me, do the training right and you will have no problem. We trained Gibson for about 2 weeks. It was time for the leash to come off, I called Bob told him I was so nervous & afraid to take the leash off. Bob came over to put my mind at rest proving nothing was going to happen to Gibson. He took the leash off for me and started to play catch with Gibson. Gibson knew how far he could go.
I have been so impressed with the product and customer service that I highly recommend Bob. Two years later Bob still texts or calls to check up on the family and Gibson. Bob recently sent me a text to see how Gibson was I didn’t respond right away, when I finally did Bob called me immediately saying “it’s not like you to not to respond so fast, I was scared something happened to Gibson”
I don’t know about you but when you get that kind of customer service, why wouldn’t call Bob at Gateway Pet Stop.
Bob has integrity and is an awesome person.